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00.00 Grasshopper: Hello, this is Sarah Foxpool.
00.04 Customer: Yes. Good morning. I received a note from the owner. His last name is Fox. I don't remember
00.12 Customer: his first name because th
Customer calls FoxPools after receiving a note from owner Fox, seeking clarification.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#2
Call · 2026-08-13 · +17579682587 · 90%
00.00 Grasshopper: Hello, this is Sarah with Fox Pools.
00.03 Customer: Yes. Good morning. Yes, still morning. Question for you. Do you guys service above ground
00.10 Customer: pools?
00.11 Grassh
Customer asks if FoxPools services above ground pools.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#3
Call · 2026-08-13 · +17572778357 · 60%
00.00 Grasshopper: Hello, this is Sarah Fox-Foles.
00.03 Customer: So, ma 'am, how you doing today?
00.06 Grasshopper: Hey, how are you?
00.08 Customer: Great, ma 'am.
00.08 Customer: I was just c
Customer calls to inquire about pool service, likely a new prospect.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#4
Call · 2026-08-13 · Jesse Young · 60%
00.00 Grasshopper: Hello, this is Sarah Fox-Bowles.
00.03 Customer: Sarah, what's going on? It's Jesse Young.
00.06 Grasshopper: Hi.
00.08 Customer: Did you hear anything on your guys' end?
00.11
Jesse Young calls to check on status of something, likely service or repair.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#5
Call · 2026-08-13 · Grace Granger · 50%
00.00 Grasshopper: Hello, this is Sarah Fox-Bowles.
00.02 Grasshopper: You got it.
00.03 Customer: Hi, Sarah.
00.04 Customer: This is Ray Kirkpatrick calling from the Pinakland
00.07 Customer: and
Ray Kirkpatrick calls Sarah Fox-Bowles, likely a customer or prospect, but message cuts off.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#6
Call · 2026-08-13 · +12029996193 · 50%
00.00 Grasshopper: Hello, this is Sarah Fox Cools.
00.03 Customer: Hi, this is Cantima.
00.06 Grasshopper: Who are these movie dolls and slides for?
00.09 Grasshopper: I'm sorry?
00.10 Customer: T
Customer Cantima calls FoxPools, but the call is cut off before any clear request is made.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#7
Call · 2026-08-17 · Megan Mcgavern · 85%
It's all live. This is Sarah Fox full. Hey, Sarah. This is my gen, the Gabbon. I want to pop off. Hi, how are you? Good. Good. So, the both base of the diving board is broken. I used one to dive off of it and it cracked. I don't know why. This is such a saga, but. Okay. I'll let them know right now. Let me see what they want to do. And I'll probably want them to call you. Okay. But, okay. Yeah. Let me let them know right now. That's crazy. I'm so sorry. This is so okay. I just meant to be some long story that we'll never forget. Yeah. That's true. But yeah, no. I'll definitely let them know right now. Everybody's on the field even Steve. So, but I'll send them a message and I'm sure one of them will give you a call. Okay. All right. Thank you. All right. Thank you. Bye.
Customer reports cracked diving board base after use, requests service call.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#8
Call · 2026-08-17 · +17572876598 · 85%
Hello, Mrs. Sarah, Fox Bulls. Hi, I look wondering, do you guys serve as the Chesapeake Virginia area? We do. Yeah. Okay, and also serve as above-grounds. I like to buy in ground. We do not. Okay, so you're not able to provide anything as far as, like, top of the plumbing area, like that's for them above-grounds. Is it, like, over at the system, like, the pump and the filter? Yeah, basically, it's, um, the issue we're having. We're trying to reconfigure our flex hose to keeping things because we're trying to have a better salt flow and stuff like that with our pump. Oh, like, you want a hard comment? Yeah. Yeah, we can do that because you're switching away from the one-and-a-half of a flex. Um, can you send me a couple pictures of your system and I can get you an estimate? Yeah, that would be wonderful. Um, I'm not home at the moment, but I can do that when I get back later today. Okay. When we hang up, I'll send you a text. It's easy to respond to picture. Oh, thank you. That would be perfect. Okay. Thank you. All right. Cool. Thank you. I will. Okay. Awesome. Thank you. Okay.
Prospect inquires about service in Chesapeake VA and above-ground pool plumbing reconfiguration; will send photos for estimate.
LLM
Human
Sentiment
POSITIVE
Category
Urgency
routine
#9
Call · 2026-08-17 · Megan Mcgavern · 70%
Hello, this is Sarah Fox close. Thank you, Sarah. It's making the gathering. I'm not sure. I need to call back. Excuse and hold. But there was a bad connection. But I heard it was more of saying that Frankie was going to come out tomorrow. I think that's what he said. Frankie. I don't know. Yeah. Frankie went to come out tomorrow morning. If that's okay. Yeah. Yeah. No problem. Okay. Thank you. All right. Thank you.
Customer confirms Frankie will come out tomorrow morning for a service visit.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#10
Call · 2026-08-17 · Andrew Jeon · 85%
Hello, this is Sarah Fogger. All right, this is Andrew from 103 landscape drive. I'm supposed to have a appointment today at my house. I was wondering if you guys could come in or is it always going away? Okay, so what's the address? 103 landscape drive. Okay, give me one second. Okay. I'm pretty close. I have you on for August 21st. My email says 17. Your email says 17. Okay, I didn't reschedule this. I have to check with the boss to see why my dispatcher is August 21st. He's out the field. So let me try to read him and then I'll give you a call back. Okay. Here's the call there. You try not to blow it off the edge of the paper. Okay, thank you.
Customer called about appointment date discrepancy; FoxPools will verify and call back.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#11
Voicemail · 2026-08-17 · Hank Ward · 95%
Good morning, this is Hank Ward, W.A.R.D. Phone number 757-746-9223. I was calling to see if I could move my appointment for a pool closing up to an earlier date. It's currently set for September 30th and I was wanting to see if we could set it for the week of September the 6th if there's any availability. All right, and once again, my name is Hank. Ward, W.A.R.D. 757-746-9223. And that's for addresses 4984 Westmoreland Drive, Williamsburg, 23188. Thanks much, bye-bye.
Hank Ward requests to move his pool closing appointment from Sept 30 to the week of Sept 6.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#12
Call · 2026-08-17 · +17036552925 · 90%
Hello, you can say that's possible. Hey, good morning, Terence. Is that Brian? I'm giving you a call to see if I can schedule someone to come out to do a full cover? Okay, like you need a new pool cover? Yes, that's correct. Yep. Okay. Do you currently, like, already have the anchors installed around it? Like it would be a remake or is it a brand new install? Nope. After the anchors are there, that was nice. Yep. Okay. And have we been out to your place before? You have not. No, maybe. Okay. All right. What's your full name? Brian, the R-I-A-N. Franklin. Okay. And what's your address? 9, 3, Valley, Rio, VA, L-L-E, Rio, R-I-O, way. Sorry, the house number broke up. Can you repeat that for me? Yes. 2, 2, 9, 3. 2, 2, 9, 9. 9. 2, 2, 9, 3. So, 22, 93. Okay. And was that drive road? Oh, way. W-A-Y. Right. And what city? Virginia Beach. Okay. And what's the good email address I can submit to? Brian B-R-I-A-N. A is an alpha, s is in Frank. E-1 at Yahoo. Welcome. What was after that? At Yahoo.com. I think I missed part of that. I had Brian A-S at Yahoo.com. Close. Brian A-F-E-1. So, like, a numerical E-1. Are you saying a letter before the one? Yeah. Yeah. No, a number. 8, 81. Get to Brian A-F-E-1 at Yahoo.com. Okay. I got a bad time. Thank you. Sorry about that. I'm the best phone number for you. 7, 0, 3, 6, 5, 5, 2, 9, 2, 5. We'll get this estimate emailed over to you today. Okay. Thank you so much. All right. Thank you. Bye.
New customer Brian Franklin requests a pool cover replacement estimate at 2293 Valley Rio Way, Virginia Beach.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#13
Call · 2026-08-17 · +15015078006 · 85%
How long does this Sarah talk to folks? Hi Sarah, my name is Todd, how you doing? How are you? Well, thanks for asking. I called last week, I think I may have spoke to you. I got a quote to install a Hayward LED light, a pull light. Yeah. Okay. Yeah, I wanted just to call back. I think you quoted me $400 for the installation. And then of course, you know, you guys said that you weren't able to warranty the light, which is fine by me. I want to move forward, but I do have an additional question. Okay. I have the light housing area in the pool, and you know, that conduit with a line runs. I seem to have some leaking in there. It's cracked. So I've had some conduit that's, I've had some guys put in there in the past to control that leaking. When you guys come out and do the light, would that, that quote a $400 or would that include, you know, putting some replace in the conduit and that light fixture to mitigate leaking? I'm going to have to ask my boss on that one. So the conduit itself is cracked. The, um, yeah, but you can't see it. Yeah, you know, I can't see it. I had some guys come out and they, they dive the pool with, and they use lighting or something to find to check for leaks. And it, and it looks like the plastic housing fixture where that light mounts onto, I guess there's some small cracks in there, which is causing my pool to leak. So they just apply that underwater putty or conduit type stuff. You know, to stop the leaking. So you know, so now we're, you know, getting in there and trying to replace the pool light and what not is, you know, we're going to have to probably remove some of that putty. So I'll need to have it replaced. Okay, all right. Yeah, let me ask my boss on that one and I can call you back here shortly. Okay, cool. Thanks, sir. Okay, you're from. All right, bye.
Customer wants to proceed with pool light installation but asks if $400 quote includes conduit/leak repair.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#14
Call · 2026-08-17 · Ryan Brooks · 85%
Hello, this is Sarah with Fox tools. Hey Sarah, it's Ryan Brooks, everyone goes to her. How are you? You're a mom, how are you? Hey, just fine. I was called to, um, I guess you don't have to gather a, uh, vocal, I'm going to see what, when is September young, we're looking at you out all the way. All right. Um, me. Yeah, my name. I can do the 21st. Okay. Um, is that the first, have you set a route before all three of you out? Are you looking to set one? No, so I have one, but we have one early, well, actually that week there is not one. Let's see. We'll actually have to add a sooner date, because I, and so there was one schedule for the week of the 7th, but the 7th itself is Labor Day, and we're closed. Um, so I will have to figure out another day. I like to, uh, sometimes the 14th through the 18th, the previous week. Oh, probably do, um, the week of Labor Day, so maybe I could do that Friday. Let me check and see what else they have. Okay. Yes, so I'll, I'll do it. Um, the 11th of September. Okay. So either the 11th or the 21st. Yes, sir. I thought I'm looking down. Okay. Thank you. Thank you. Thank you. Thank you. Thank you. You know, part of me is saying, do it the 11th, but it's like you have still bite had some nice one weekends in September, you know? Yeah. I was thinking about you. So the other day is the 21st. You'll have a availability on the 21st. I do. Yes. Okay. And then that's the only day you'll just don't, y'all do today. So y'all will come out. Yeah, the next day is an October. Yeah, early October. Yeah, let's do, um, let's just do Monday, the 21st. Um, that'll be got to be doing. Um, that'll be probably about as far as I want to push it, because then the leaves start turning and falling into pool and it's just a maintenance mess. Okay. Um, and as usual, we'll send you a time window when we get closer and then I'll also send you the right up that we send every year. Okay. Yes, I'm in. Um, I'll take a look at and talk to talk to my wife some more. If
Customer schedules pool closing for September 21st.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#15
Call · 2026-08-17 · Rich Hacker · 85%
Hello, this is Sarah Fox-Pulix. Hi, good afternoon. Hey, I had a question for you. A while back, I'm lying and scheduled my pool closing, and I'm neglected to make a note of what I had requested it. Is that something you could look up and tell me what I requested? Sure, I wouldn't see a dress. 7, 5, 7, 6. Uncle's neck. In Tauano. Have you on for a light? Oh wait. I have them coming for a light, but not a closing. Are they supposed to become into the light? Well, he's coming for the light. I believe on Wednesday sometime, yeah? Yes, that is correct. Yes. I don't have it on for the closing, but I will put it on. Did we send you an estimate for the liner? He made a note in here. Yeah, I've been talking with your owner, Steve. Okay, perfect. I was wondering if somebody had sent you something. Yeah. So when I had done, was I scheduled the pool closing. You know, I gave first second, third choices. And then I put in the notes. I'd also like to talk to somebody about a pool liner. And we went off on that, you know, tangent. Got all that taking care of. But I never got confirmation on the closing. Well, I'm going to call it makes sense. It is not on here, but I will get it on right now. You have the sense of the sense of the system, so. Do you want to have the one, sir? Sense and dispense systems. Yes. I just like to note that for the guys. So I make sure I send the people who know all about it. True. Okay. So I can pretty much do any Wednesday. What did you want to do your closing? We'd want to do it on the 9th of September. Okay. September 9th. You are all set, sir. Okay. Yeah. If you didn't know that morning morning afternoon, or will I know the day before? Well, yeah, the day before when he sets the route, we'll send you a text and an email. Okay. Cool. And as far as Matt's coming on the lake on Wednesday, do I know more in the afternoon on that one, but you. No, but he was actually going ahead and setting the route right now, because we're already full for Wednesday. S
Customer calls to confirm pool closing date and discusses liner estimate with FoxPools.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#16
Call · 2026-08-17 · +17577903946 · 75%
Hello, this is Sarah Foxy. Hi, Sarah. This is Mike Rickett's other pineapple and housing center. How are you? I'm well. How are you doing, sir? Hey, um, I had one of you. I had a study of your guys over here last week doing some stuff from my pump house. Unfortunately, I was at the doctor, so I didn't get to talk to the technicians about what I know why I know what he did, but there was a couple of questions that I had for him. Is there any possible way I can give you my number and have and call me? Um, they stay super busy. We try to keep them from having to make phone calls, but I actually do have some more information. Um, because somebody called it must be a voice mail and I was about to return that voice mail. Well, the problem I'm having is I'm not sure about my scammers. Yeah, I'm not sure if I can go around. Yeah, we have an error. We have a week. Okay. So for that, you need a week detection company. We usually refer people to coastal week detection. Yeah. Yeah. The problem is that your filter, but the filter is new. So it should still be covered under warranty. Do you know who installed it? Uh, it was actually a gentleman that used to work here. A gentleman who used to work for me, correct? No, for for for us. Do you know like where he got it or having a receipt? So anything because it would still be covered under warranty? Um, I'm not sure. I've got to dig into the office manager and she's, uh, it's all vacation would all week. My problem is I've got, my problem is I've got algae all over the bottom of it. If I can, uh, if I can vacuum it, I can get it out. I mean, the water's clear. It's just the damn algae everywhere. Yeah, I mean, you can't vacuum without the filter. Okay. So that's kind of what the problem. So if you don't try to figure out, you know, who sold it or put it in or anything like that, then there's no way to get it under warranty. Okay. We're going to replace the filter. So it's pretty much just leaving it alone there. I mean, you can't va
Customer needs callback about filter warranty and algae issue after tech visit.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#17
Call · 2026-08-17 · Derek Hervey · 85%
I don't know what this is there with Fox Pools. Hi, Sarah. My name is Sarah. If I just called a little bit ago, I had you guys scheduled out for Wednesday morning to come and see me, but I can't pull that. And I have a question for you because I might need you at that meeting scheduled back. Because we purchased, like the Polaris, like cordless robot. It's going to pull and clean the bottom of the pool, right? And our model is like, I don't know, less than two years old. I can't remember if I purchased it through you all or not. But it's, yeah, one of the colonies, that's something that you guys troubleshoot because our currently isn't like holding a full charge or anything like that. So I'm not sure if that's something that Fox Pools could look at and do you want to service calls? Is it a robot vacuum? Yeah, it is. Uh-huh. Okay. What brand is it? It's the Polaris. Uh-huh. I don't even know how it's like the Polaris. And it's lithium with lithium on. Yeah, on or something. Yeah, I think we were warm. We don't sell them or work on them. Your best that would be to take it into Leslie's. Leslie's. Okay, got it. Yeah. Okay. Cool. Um, sounds good. It's Leslie's like in Williamsburg area by chance. Thanks for closest. Sorry. I think the closest to you is probably going to be new partners. You might be able to have to call on my head at time to make sure they're still working on them. But I know at one point they were. Okay. Got it. Okay. Cool. All right. Thanks so much. I appreciate it. Yeah.
Customer asks if FoxPools services Polaris robot vacuum; told no, referred to Leslie's.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#18
Call · 2026-08-17 · +15596815660 · 85%
Hello, it's a Sarah Stockpool. Hi, Sarah. This is Charity with the pineapple and how are you doing? Hey, I'm well, how are you? Good. I know you've talked to Mike and Jose's lucky message today. Our manager is out of town, so I'm trying to figure out life with our food. And are you guys scheduled to come in from this Wednesday? We are not. Okay. That's why if you came last week, right? So you didn't need to come this on the 19th. Okay. So that's, I have you on my calendar that you're coming on the 19th. And I'm only there. He came. Okay. So we just need to figure it out. Okay. So yes. Okay. You can move it up. So this leak that is happening. What are we looking like as far as if you guys were to fix it? How much what kind of a seminar are we looking at? So we actually don't fix that kind of leak, which is because it's underground. So for that, you need a week detection company. And we have one that we usually refer people to. I can give you their phone number right now. That would be great. That way, I can at least figure out what we're looking at. Okay. So leak protection. And what is the name of the company? It's coastal week detection. And the guy's name is Jason. Okay. And the phone number is 7. 5. 7. 2. 8. 8. 8. Okay. Beautiful. Thank you so much, Sarah. Okay. Well, then we'll see what we can do to get a full fix. Thank you. And then also something you'll want to look into. And I told this to the gentleman. So the filter, your current filter cannot be used. It's pretty new. And so if you can figure out who did the installation or where the filter was purchased from, it would still be under warranty. But because the filter can't be used. I mean, you really can't like vacuum the pool or put the pool on filter mode. It's going to be really difficult to try to keep it clean, essentially impossible. So if you can figure out who did the installation or where it came from, you can probably get it warranted. If you want us to do it, our only option would be to replace
Sarah discusses rescheduling pool service and asks about leak repair; FoxPools refers her to Coastal Leak Detection and mentions filter warranty.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#19
Call · 2026-08-18 · Tara And Brendan Hawkins · 90%
Hello, this is Taylor. Hi, how are you? Good, how are you doing? I didn't expect anyone to answer this early. I'm just kidding with message. I got scheduled through First American with you guys for some issues I'm having with my pool. And we're actually going on a trip on the 26th of this month. So I'm wondering if you can maybe move it up a day or so. What's the last name? Hawkins, HWK, aren't you? Okay, yeah, I actually scheduled it yesterday. I didn't have any other availability. I can, if I get a cancellation or some movement, I can. Even that of what's going to be done for two weeks. Okay. So we would either, if you can move it up, fantastic, if not, we'd have to move it then back. Okay. We're going to Ireland. And there'll be someone here, but I want to kind of be here, you know. Yeah, I understand. Okay. I'll mention it to my boss and see if there's anything else you can do and we'll go from there. Okay. Sounds good, I appreciate it. Thank you. Okay, thanks.
Customer requests to reschedule pool service appointment due to upcoming trip.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#20
Call · 2026-08-18 · +19197173888 · 75%
I don't know if it's a Sarah Fox post. Hey, how are you doing, Sarah? I'm well, how are you? I'm doing great. I'm having a pool installed, but I'm doing myself, but I was just wondering, do you all install the plumbing side of it? Like, even the underground probably? No, no, just there. It's above Grandpa. It just, I have a pump house. And, like, I just need all this stuff installed inside the house. Okay, and we're sure that's enough of me to do. Okay. All right. I appreciate it. Thank you. No? Have you given me? All right.
Prospect asks if FoxPools installs plumbing for a pool they are installing themselves.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#21
Call · 2026-08-18 · Kaye Panos · 85%
Hello, it's your Sarah Foxy. Hi, my name is Kate Anderson. And I had been operating with you guys online to schedule an appointment to close my tools. And I'll return to find somebody I could talk to about it and find out from a kit called that kind of thing. So, could you help me with that? Yeah, what kind of filter do you have? We're saying filter. Okay, so it's $2.25. And then if you want the winnerization kit, which is the winner chemicals, they're $59. So, it doesn't matter what size your pool is. Correct. $2.25. And $59 to bring your drink, you bring the chemicals, which is probably cheaper than me buying them. I would guess. Okay, thank you. That's so I'm not scheduled for September the first already. It's going to be $25.60. That would be what happens, right? Okay. Yep, now I have another question. Do you all change the end filters? I don't, we're trying to figure out should we do it before it. Now, or should we do it in the spring? So, the end definitely needs to be changed in our filter. What is that one? It's a dollar per pound plus 50. So, like the most common size filter is a 300 pound filter. So, it'd be $350. Oh. Okay, dollar per pound plus 50. And the normal is a 300 pound. Okay. Okay. And then I have one other question. I'll leave the link. The other is pretty much my, um, uh, this is a call that turns the, turns the, uh, salt into the chlorine, the, your salt sound. Yeah, whatever it is, filter thingy, where it goes through to switch. Um, and it keeps seeing lines not working right. Um, I've tried a few things that I've done before. Um, and nothing seems to be helping. It's not holding the, it seems, I mean, I'm sorry, not holding the salt level. It's supposed to be helping. Um, okay. Yeah. So that would probably be better to have that done now. And as opposed to waiting until the spring opening. In case we have a price, if your price goes up, it's not going to be like some kind of crazy thing. It's just the, the price goes up to change scenes. Wha
Kate Anderson calls to schedule pool closing, asks about winterization kit, filter replacement, and salt cell issue.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#22
Call · 2026-08-18 · Sandra Nava · 85%
How is it? It's a Sarah Fox Bulls. Make sure this is $100. You've got to close my pool over here at 5.28. Goll Bush right last year. And I was hoping to schedule a whole closing. Okay. And sorry that was 5.28. Goll Bush? Red. Some time late. Just late September. Yeah, some but. Okay. I think I must be following that wrong. How do you follow the street name? It's GAL. GALLBUSH. Oh, no. Maybe it's just slow loading. It might be under Jenner. I'm just trying to search the address. But I think my system is moving slower in this again. I feel it. Maybe it's slow all weekend. No, no. It feels like a Monday. It feels like Monday, so. Sorry. Thank you for bearing with me. There it is. Oh, that's. I got nothing wrong. We were here in a bit on the show. So I can do it pretty much any Tuesday. So if I go to late September. That puts me at either the 20 second or the 29th. The 29th it is. You know, our all set and then of course the day before will. Send you a call with a better time window and all of that. And also, so you can text with the price in it. Do you have that in front of you, too? Okay. If you think you love. All right. Thank you. Have a good one. Well, thank you. You too.
Customer schedules pool closing for September 29th, confirms $100 price.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#23
Call · 2026-08-18 · Paul Kohler · 85%
How are these Sarah Fox polls? Hey Sarah. I got a quick question for you. I have you did some work at our house while I go So under your name well just curious. Do you know anybody that does Paving stone cleaning around full areas? I do not You guys don't offer that service yourself either No Sorry All right Okay, well it is what it is. I'll keep my shirt shot all right. I have a go in
Customer asks if FoxPools offers paving stone cleaning; they don't, so customer will look elsewhere.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#24
Call · 2026-08-18 · +17088287501 · 90%
Hello, this is Sarah Foxfouls. Hi, good morning. This is Kyle Hutter. I actually just got a service appointment and pending from Priya. I went through my warranty company, American Home Shield. Okay. Can we set up that appointment, please? Yeah. Let me see. What's the address? It's 4029, 4029, and SARS Field Street, S-A-R-S, S-I-E-L-D Street, and Virginia Beach. Okay. And what's going on with your pool? Wait, we had some, the pump won't turn on. I had an electrician come out to make sure that it's getting power. So it's getting power, but I guess the control system's not sending power anywhere. So the, you know, the salt cell and the pool pump and filter won't turn on. Okay. So wait, the box is receiving power. Correct. It's just not sending powers, but I was told, correct. Okay. Do you have a Hayward system, or J&D, Pantera? Oh, good question. I think it's Hayward. Let me run out. Real quick. I believe it's Hayward. Okay. Thanks for going out. I should be a picture of it. Oh, yeah. Okay. And I mean, either way I can have them there on Thursday. What's, uh, don't eat when well? Is that something familiar? What's that? What's the system? Are you talking about the control system? Yeah. Yeah. And you can send me a picture of the box like with it open. What's the number? Uh, you can text it to this number, the one that you call it. And what is the 757? Yeah. Sorry. 757. 607. 3037. Okay. All right. I just sent it. Okay. It might not come in, so we hang out. But it's a bunch of stuff. It is. Like I said, I can do that on Thursday. Thursday. Okay. What time? Yeah. On Wednesday, my boss sets the route and we'll text you a time window. You also don't have to be there. If they have access and you're okay with that. Yeah. That's that's fine. I, um, I'm working from home that day anyways. So it works out. Okay. Perfect. Well, I'll get you on the schedule. And I'll put the picture that you send in the dispatch ticket. Just so the guys have all the info. And I'll see you on Thurs
Kyle Hutter requests pool pump repair appointment via warranty, scheduled for Thursday.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#25
Call · 2026-08-18 · +17575926717 · 70%
Hello, Mr. Sarah, what's that full? Uh, yes, ma'am, be all paintful. We do not. You do not. Do you know anybody who does? Um, I would try signature pools. They do a lot more commercial pool work. But then I do about a point to in the right direction. Signature? Yes, sir. All right. Thank you very much. Thank you very much.
Customer called asking about pool painting, FoxPools referred them to Signature Pools.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#26
Call · 2026-08-18 · Bobby Lawrence · 90%
Hello, this is Sarah Foxfouls. Oh, Sarah. I was wondering if I could get on this schedule for closing for this year. Okay. We've been out here place before. Yes. Okay. What's your last name? Lawrence. Okay. Okay. What's the address? Two 12 Kings Grant Drive. You guys handled my closing last year. Yeah. I found it for some reason. It didn't want to put you at the top of a list even with all the info. Oh. No worries. Do you know roughly what you wanted to do it? Um, I don't know. Sometimes like end of September if possible. So I can pretty much do like any Tuesday or Friday. So I don't know if you want to go like late September or late September. Can we do late September like the 29th? Yeah. Does that work? Sounds good. All right. You are all set and I will send you. So the day before we'll send you a better time window. And then you'll also get a text that just goes over exactly what they do and has the cost in there. Okay. Sounds good. Thank you very much. Okay. Thank you. Bye.
Existing customer schedules pool closing for September 29th.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#27
Call · 2026-08-18 · Abby Ewell · 85%
Hello, this is Sarah Foxfools. Oh, hi, this is Abby. You will, I think I missed your call. I'm waiting for you. Okay, yes. So that was Natalie. Yeah. I should be sure on this schedule. If you like. Sure. Yeah. Right. I'm busy. Right here. Do you know roughly when you wanted to do it? Um, maybe like end of September. Okay. Is that what we're doing it? Uh, yes. My most popular week. I mean, my most popular day right now. It's September 29th. So. Uh, we didn't do it October. I even October 1st is totally fine. Um, but never that we did. I don't even know. I'm not looking at the counter, but whatever. October looks like. Okay. So I can do. I can do a Tuesday. So that'd be October 6th. Perfect. Okay. I like it. All right. You are all set. Thank you so much. Yeah. Absolutely. Hope you have a great day. Yes. You too. Thanks. Okay. Bye.
Customer schedules pool closing for October 6th.
LLM
Human
Sentiment
POSITIVE
Category
Urgency
routine
#28
Call · 2026-08-18 · +17576215005 · 90%
Hello, this is Sarah Foxpools. Hi. I have an above-ground pool that I wanted service for. Do you guys do above-ground pools? We do not, unfortunately. Okay. Do you know of anybody in the area who do? Our charge crystal clear pools. Crystal clear. Okay. All right. Thank you so much. I appreciate it. No problem. All right. Bye-bye.
Prospect calls to ask if FoxPools services above-ground pools; they don't, so she asks for a referral.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#29
Call · 2026-08-18 · +17574822016 · 85%
Hello, this is Sarah Foxkels. Hi, this is Susan Howard. I saw that I had a missed call an hour ago, but then I just saw that I have an email also asking if I was interested in closing my pool this year. Yes, I am, but I don't know the date yet. Okay. When I get a little better idea, then I'll give you a call back, but about how much ahead am I looking at, but it'll be October or early November probably. Yeah, if you're going that late, it'll be fine. I'll have spots. It's just some people like the last two weeks of September are just like not safe all up super fast. That's why we're kind of just calling everybody. So as soon as it starts to cool off, they can't get in. They just close up. Yeah, pretty close. Well, yeah, this, well, there's different types of things you have to do, but if you close, then if it rains, you've got to bail water off the cover. You know, of course it's open, it's runny. I guess they're thinking that closing, then they're not paying electricity. Well, okay, I'll have to think about it, but I am looking more early to mid October. Okay. But I will, I will give you a call, but yes, I am interested, but yeah, I'm not sure yet. So I will call you once I get a better idea. All right, well, thank you so much. Good work. Yeah, of course. I do appreciate you. Of course. You have a great day. Okay. Bye bye. Bye.
Customer interested in pool closing but unsure of date, will call back later.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#30
Call · 2026-08-18 · +17033465655 · 90%
Hello, this is Sarah Fox-Pulse. Oh, well, this is a magnificent, how are you? Do you all hurry up? I'm calling, well, I have an immediate problem, but I'm also just sort of looking for a company that can kind of do pool and spa repairs and found you guys online and kind of hoping you'd be able to help me out. Okay, what do you have going on? Right now my problem, the short term problem is I have a pump for my spa, which is a Jandy pump. And it's just sort of stopped running. It looks like it's coming on and winds like it's going to come on, but it never comes off. Okay. So that's basically my short term problem. Okay, yeah, that's some problem. I can schedule a service appointment for them to come and take a look for what city are you in? I'm in Virginia Beach. Okay, I can have somebody there on Thursday. Oh, this Thursday? Oh, yeah. Okay, all right, that sounds good. All right, get here. And what was your first name? Ed. Last name? Nick Nicholas, it's NCE capital NIC HOLAS. All right, and what's the good email, just for you? It's my last name, Nick Nicholas E. One, the number at gmail.com. Sorry, I think I've missed her. It's not just Nicholas. No, it's Nick Nicholas. MC, capital NIC HOLAS. Got it, okay. And then the email address is that all lower case, but that with an E one at the end, at gmail.com. Perfect, thank you. And the best phone number for you? Oh, the number I'm on right now, which is 703-346-5655. Okay, and your address. 5, 5, 7. South Atlantic Avenue. Virginia Beach, Virginia. 2, 3, 4, 5, 1. And do you have a variable speed pump or is it a single speed? It's variable speed. Yeah, the pump's not that old. It should be 3 plus years old. When you get a chance, can you tax me a picture of it? I just like to give all the info to the guys. It needs service tickets, so they just have an idea of everything. Sure, do you need a picture of the whole pump or just of the model number and all that stuff? Um, I guess the whole pump, as you can. Okay, I can do that
New customer with broken spa pump requests service appointment and provides contact details.
The AI has analyzed over 300 inbound customer messages — calls, texts, and voicemails — and assigned three things to each:
Sentiment — Is the customer happy (positive), upset (negative), just sharing info (neutral), or hard to tell (unsure)?
Category — What is this message about? Billing, scheduling, a complaint, praise, a service request, a new prospect, an urgent problem, a cancellation, a reschedule, or just info?
Urgency — How quickly does this need attention? Routine, needs a callback, the customer is angry, or at risk of cancelling?
Each card shows the original message on the left and a comparison table on the right — the AI's values (LLM column) and your corrections (Human column). Every time you pick the right value that the AI missed, it learns. Your name is recorded on every change so we know who helped train it.
Records are served in chunks of 30. Click Next Set to move forward — we remember where you left off. Multiple people can work at the same time and nobody will duplicate work, because already-reviewed records are clearly marked and skipped.
Click any category in the distribution table above to filter and focus on one type of message at a time. This is the fastest way to train the AI on a specific type of conversation.
How to Train the AI×
Step 1: Look at the card header to see who the message is from — customer names appear when matched to your contacts.
Step 2: Read the message on the left side of the card. Understand what the customer is expressing.
Step 3: Compare the two columns on the right — LLM (what the AI assigned) vs Human (your correction). If the AI got everything right, move on.
Step 4: If something is wrong, pick the correct value in the Human column dropdowns. You can change sentiment, category, urgency — or just what needs fixing.
Step 5: A blue Save Changes button appears as soon as you select something. Click it to record your correction. The AI learns from the before-and-after.
Step 6: When you're done with the 30 records on screen, click Next Set at the top. We track your progress automatically.
Tip: Expand the Category Guide (click more detail) to see what each category means with real examples.
Tip: Click a category in the distribution table above to filter the whole list — work through complaints first, then prospects, etc.
Tip: Multiple people can work at the same time. Already-reviewed cards are clearly marked so nobody duplicates effort.