Train FoxPools AI

The AI has analyzed over 300 inbound customer messages — calls, texts, and voicemails — and assigned three things to each:

Sentiment — Is the customer happy (positive), upset (negative), just sharing info (neutral), or hard to tell (unsure)?

Category — What is this message about? Billing, scheduling, a complaint, praise, a service request, a new prospect, an urgent problem, a cancellation, a reschedule, or just info?

Urgency — How quickly does this need attention? Routine, needs a callback, the customer is angry, or at risk of cancelling?

Each card shows the original message on the left and a comparison table on the right — the AI's values (LLM column) and your corrections (Human column). Every time you pick the right value that the AI missed, it learns. Your name is recorded on every change so we know who helped train it.

Records are served in chunks of 30. Click Next Set to move forward — we remember where you left off. Multiple people can work at the same time and nobody will duplicate work, because already-reviewed records are clearly marked and skipped.

Click any category in the distribution table above to filter and focus on one type of message at a time. This is the fastest way to train the AI on a specific type of conversation.

Step 1: Look at the card header to see who the message is from — customer names appear when matched to your contacts.

Step 2: Read the message on the left side of the card. Understand what the customer is expressing.

Step 3: Compare the two columns on the right — LLM (what the AI assigned) vs Human (your correction). If the AI got everything right, move on.

Step 4: If something is wrong, pick the correct value in the Human column dropdowns. You can change sentiment, category, urgency — or just what needs fixing.

Step 5: A blue Save Changes button appears as soon as you select something. Click it to record your correction. The AI learns from the before-and-after.

Step 6: When you're done with the 30 records on screen, click Next Set at the top. We track your progress automatically.

Tip: Expand the Category Guide (click more detail) to see what each category means with real examples.

Tip: Click a category in the distribution table above to filter the whole list — work through complaints first, then prospects, etc.

Tip: Multiple people can work at the same time. Already-reviewed cards are clearly marked so nobody duplicates effort.