FoxPools AI needs your help It has done its best to analyze each transcription for every call, text, and email (thousands of them) — but it hasn't been trained. Use the Docs and Steps buttons below, and when you find something incorrect, mark it with the right values. That will help the AI learn exactly what to do. It won't take too many corrections and before long the AI will be as good as anybody at understanding conversations and their impact on FoxPools.
00.00 Grasshopper: Hello this is Sarah Fox Pools. 00.03 Customer: Hi, yes, ma 'am 00.05 Customer: kind of schedule a pool closing 00.09 Grasshopper: Okay have we been out to your place before? 00.12 Customer: Yes 00.14 Grasshopper: Okay 00.14 Grasshopper: what's your address? 00.16 Customer: four two one three 00.19 Customer: Terry 00.21 Customer: T-e-r-r-y drive 00.24 Customer: That's Chesapeake 00.26 Customer: two three three two one 00.29 Grasshopper: Okay and when were you looking to do your closing? 00.33 Customer: Whenever whenever y 'all have a opening 00.58 Grasshopper: I can do 00.59 Grasshopper: it next week on the 15th. 01.03 Customer: You have anything after like one? 01.08 Grasshopper: I won't ever be able to give a time window because my 01.11 Grasshopper: boss sets the route the day before. 01.13 Customer: Uh, 01.14 Grasshopper: We will 01.14 Customer: what am 01.14 Grasshopper: let 01.14 Customer: I doing? 01.14 Grasshopper: you know a time window but I 01.16 Grasshopper: I can't ever give one. 01.18 Customer: Okay, that's fine. Um, you said the 15th, right? 01.21 Grasshopper: Yeah, and also nobody has to be there, too, 01.23 Grasshopper: as long as you're okay with them coming out. 01.26 Customer: I am! Um, yeah, that's fine. 01.29 Grasshopper: Okay. 01.30 Grasshopper: You are all set, and then I'm going to send you 01.32 Grasshopper: the all-day window right now. 01.34 Grasshopper: We will send the better time window the day before, 01.37 Grasshopper: and then I'm also sending you a text message 01.39 Grasshopper: that has exactly what we do and the cost in it, 01.42 Grasshopper: and then if you have any other questions, 01.44 Grasshopper: you can let me know. 01.46 Customer: Alright, thank you. 01.47 Grasshopper: Yeah, absolutely. Have a great day, sir. 01.50 Customer: You, too. 01.51 Grasshopper: Bye.
Customer schedules pool closing for October 15th.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#2
SMS · 2026-09-09 · Teresa Carnes · 90%
I went online and signed up for Sept. 25
Customer signed up online for pool service starting Sept. 25.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#3
Voicemail · 2026-09-09 · Teresa Carnes · 85%
Hi, this is Teresa Karns.I was calling to see if you all had any Saturday appointmentsat the end of September to close the poll on number 757-504-7229.All right, thank you.
Teresa Karns asks about Saturday appointments in late September for pool closing.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#4
Call · 2026-09-09 · Douglas Thom · 90%
00.00 Grasshopper: Hello. This is Sarah Fox Pools. 00.03 Customer: Hi, Sarah. 00.05 Customer: This is probably a, I just wondered 00.09 Customer: if you had any openings for closing pools 00.12 Customer: next week in Yorktown. 00.15 Grasshopper: This is an in-ground poll. 00.18 Customer: Yeah, you service our pool already. 00.20 Customer: I changed the date once, but Dylan was out, 00.24 Customer: and he said this is the last time they service the pool. 00.29 Grasshopper: Oh, okay. Let's see. 00.48 Grasshopper: Sorry, bear with me. I have it on a spreadsheet, so I'm just making sure. 00.52 Customer: Yeah. 00.59 Grasshopper: I can do it Wednesday next week? 01.02 Customer: Oh, could you? 01.03 Customer: OK, 01.03 Grasshopper: Yep. 01.04 Customer: let me see. 01.05 Customer: Let me get my thing and see. 01.21 Customer: Okay, let's see, next Wednesday is the 16th, isn't it? 01.30 Customer: Oh, shoot, I have a doctor's appointment at 1120. 01.34 Customer: Can we do it in the afternoon or do you know? 01.41 Grasshopper: Yes, I can do it in the afternoon, because I'll go over to Williamsburg first. 01.45 Customer: Okay, 01.48 Grasshopper: Okay. What's your address? 01.50 Customer: 234 Kings Grant Drive, Yorktown. 01.57 Customer: I was scheduled October, let me see, I thought, I didn't realize that was the last time they 02.07 Customer: serviced the pool. 02.09 Customer: I was scheduled for October 6th, 02.12 Grasshopper: Okay. 02.12 Customer: but next Wednesday afternoon. 02.18 Grasshopper: All right. I got you all moved over. 02.21 Customer: Okay, and now they'll come when you say Wednesday afternoon, what's the afternoon hours? 02.27 Grasshopper: I don't know that yet, but we will send you a time window. 02.30 Grasshopper: Right now it's going to send you an all-day window, but I'm putting a note to do afternoon. 02.34 Grasshopper: You'll probably be 02.35 Customer: Yeah. 02.35 Grasshopper: the last job of the day. 02.36 Grasshopper: It'll probably be around four. 02.38
Existing customer reschedules pool closing to next Wednesday afternoon in Yorktown.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#5
Call · 2026-09-09 · Crystal Williams · 90%
00.00 Grasshopper: Hello, this is Sarah Fox Pools. 00.03 Customer: Hi, yes, I'm trying to get scheduled for a pool closure. 00.08 Grasshopper: Okay, have we been out to your place before? 00.11 Customer: Yes, 00.13 Grasshopper: All right, what's your address? 00.16 Customer: one policy, P-A-L-R, S-A-D-E, point. 00.21 Grasshopper: Okay. 00.23 Customer: Thank you. 00.25 Customer: That's a handsome. 00.31 Grasshopper: All right, and when were you looking to do it? 00.38 Customer: That's in, when does this usually do, October? 00.41 Customer: Oh, they usually close them now, because it's after Labor Day. 00.43 Customer: That's due, like, in two weeks. 00.45 Grasshopper: Honestly, like now, I mean, we're, 00.49 Grasshopper: I have like a couple spots here and there, 00.50 Grasshopper: but we mostly stay booked the whole month of September. 00.54 Customer: Okay. What do you have available for us at the end of the month, like the last week, 01.00 Customer: anything? 01.02 Grasshopper: Let me see. 01.15 Grasshopper: The latest I have for September would be the 18th. 01.22 Customer: I'm looking at the date, which is next Friday. Yeah, you can put me down for next Friday. 01.30 Grasshopper: Okay. 01.32 Customer: Thank you, lady. 01.34 Grasshopper: All right. 01.35 Grasshopper: You're all set. 01.37 Customer: The 18th? Okay, thank you. 01.39 Grasshopper: Yes, ma 'am. 01.39 Grasshopper: Okay. 01.40 Grasshopper: Bye-bye. 01.40 Grasshopper: Thank you.
Customer calls to schedule pool closing, books for September 18th.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#6
Call · 2026-09-09 · +14438520551 · 90%
00.00 Customer: No. 00.00 Grasshopper: Hello, this is Sarah with Fox Pools. 00.03 Customer: Hi. 00.04 Customer: My name is Cecilia Howard. 00.05 Customer: I was wondering if you guys do 00.12 Grasshopper: I'm so sorry, it broke up. 00.14 Grasshopper: If we do what? 00.15 Customer: do you guys close above ground saltwater pools? 00.21 Grasshopper: We do not. 00.23 Customer: Okay. 00.23 Customer: Do you know who does? 00.25 Grasshopper: What city are you in? 00.28 Customer: Chesapeake? 00.30 Grasshopper: You can try Crystal Clear Pools, 00.32 Grasshopper: but I don't know if they come to Chesapeake. 00.35 Customer: Okay. 00.36 Customer: All right. 00.36 Customer: Thank you very much. 00.37 Grasshopper: Thank you. 00.38 Grasshopper: Bye bye. 00.39 Customer: Have a good one.
Customer asks if FoxPools closes above ground saltwater pools; they don't, so she asks for a referral.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#7
Voicemail · 2026-09-09 · Kristen Ryan · 85%
Hey, this message is for Sarah returning your voicemail from my voicemail yesterday.I just had a couple questions about the multiport having a change.I want to know if you could give me a price on the replacement of the multiport and whenyou guys could do it.And then also I had a technical question about it.know there's multiple settings on the multiple on the multi-port and I didn'tknow if maybe we could use one of the other settings I know obviously we can'tuse backwash but if there was any other settings that we could use that I don'tknow if the whole multi-port blows out or if it's just one setting on therethat blows out so it was just a question but either way if you can call me backwith a price to replace it, and when you can do it,let me know.And we still want to keep the closing at the same timethat we already have schedules.Thanks a lot.Bye.You can also text me at the number to 757-725-2788.Bye.
Customer asks for multiport replacement price and scheduling, plus technical question, keeping closing.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#8
Call · 2026-09-09 · Sandra Nava · 85%
00.00 Grasshopper: Hello, this is Sarah with Oxbow. 00.03 Customer: Hey Sarah, this is Sandra and Alva. I live in a raw 528 Goldbush Road. I think the 00.11 Grasshopper: Mm-hmm. 00.11 Customer: contracts 00.11 Customer: under Merck Jenner. I got confused about a closing for our pool and I thought he had 00.21 Customer: scheduled another pool company but that was a, I'm pretty sure we had an appointment 00.28 Customer: with you guys. But then I got a text message from y 'all saying that instead of 00.38 Customer: closing on Wednesday, October 7, they want to close on the 6th. Oh, I waited on 00.45 Customer: instead of on the 6th, on the 7th, because I'm having surgery on a knee 00.50 Customer: replacement surgery on the 6th, so I can't help do anything. But I looked at 00.57 Customer: schedule and what um let me see yeah so I had you guys scheduled or Tuesday 01.11 Customer: September 29th can 01.14 Grasshopper: All 01.14 Customer: you 01.14 Grasshopper: right. 01.14 Grasshopper: Let 01.14 Customer: explain 01.14 Grasshopper: me just 01.15 Customer: it's 01.15 Grasshopper: check. 01.15 Grasshopper: What's the press again? 01.18 Customer: 5 to 8 gallblash 01.22 Grasshopper: Okay. 01.29 Grasshopper: So, yeah, we actually do accidentally have two. 01.33 Grasshopper: There's one on the six, which is? 01.42 Customer: October 60 I can't do 01.45 Grasshopper: Okay. 01.46 Customer: yeah I wouldn't have scheduled it on that day anyhow because I knew I'd have 01.54 Customer: Yeah, 01.54 Grasshopper: I'm going to go ahead and cancel this one real quick. So you're going to get a text 01.59 Grasshopper: that says canceled, but I'm just cancelling my duplicate. All right. Now let me go back 02.04 Grasshopper: to the other one and see what we got going on. Okay. This one says September 29th. Let 02.12 Grasshopper: see what day of the week that was. 02.16 Customer: that 02.16 Grasshopper: September 29 was a Tuesday. Yes, which should be fine. 02.24 Grasshopper: And does that work fo
Customer confused about duplicate pool closing appointments, needs to reschedule due to surgery.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#9
Voicemail · 2026-09-09 · Franl Ivey Ii · 75%
Yes, this is Mr. Ivy. My telephone number is 757-620-5920. I got your email regardingthe SAN. Now, is that SAN ZEO SAN? That's the SAN that's in the system now. So, that'sthe SAN I'd like to be replaced. If you give me a call or send me a text, let me know ifif that is the case, I sure would appreciate it.Thank you, bye.
Mr. Ivy asks to confirm and replace the SAN ZEO SAN in his system, requesting a callback.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#10
Voicemail · 2026-09-09 · James Johnson · 85%
My name is James Johnson, address 1604 Tudor Keepe, number is 720-951-4051.You guys came out and recently provided an estimate or a pair.I have a question about one of the line items on there specifically as relates to an electroniccircuit board for a GND pull heater.You may call any good chance. I wanted to get more detail around exactly what that is720 951 4051
James Johnson asks about a line item for an electronic circuit board for a pool heater from a recent estimate.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#11
Voicemail · 2026-09-09 · +17575829642 · 85%
Hi, this is Anitra Simmons at 6003 Spinnaker Cove Court in Suffolk.I am having a problem trying to set up my equipment to backwash the pool.Something's not working with the connection.I wonder if I could have somebody come out and take a look.And also, when I try to take the cap off to clean the filter, the water keeps bubbling up.Anyway, 757-582-9642. Thank you.
Anitra Simmons needs a technician to fix pool equipment backwash connection and filter cap issue.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#12
SMS · 2026-09-09 · +18559090331 · 95%
Your First American Home Warranty verification code is: 540857
Customer received a home warranty verification code, not a FoxPools message.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#13
MMS · 2026-09-08 · +17574086179 · 95%
MMS Message...
Customer sent an MMS message with no text content.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#14
SMS · 2026-09-08 · +17574086179 · 60%
Picture of the pool light
Customer sends a picture of the pool light, likely reporting an issue.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#15
MMS · 2026-09-08 · +17574086179 · 95%
MMS Message...
Customer sent an MMS message with no text content.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#16
Call · 2026-09-08 · Mike Rasbach · 95%
00.00 Grasshopper: All right, this is Sarah with Fox Pools. 00.03 Customer: Yes, my 00.04 Grasshopper: Yes. 00.05 Customer: name is Mike Razback and I'm at 102 Dartmouth Drive, 00.09 Customer: Short Town 00.09 Grasshopper: Yes, sir. 00.11 Customer: and I'd made an appointment to close up the pool on the 22nd of this month. 00.17 Customer: And I was wondering if I could bump it out a couple of weeks. 00.21 Grasshopper: Yeah, like you want to go into October? 00.24 Customer: Yeah, beginning of October would be great. 00.27 Grasshopper: Yeah, not a problem. 00.29 Grasshopper: Let me put you on hold for one second. 00.31 Customer: No problem. Thank you. 02.08 Customer: All right. 02.20 Grasshopper: Okay, sir, are you there? 02.23 Customer: Okay. 02.24 Customer: Yeah, 02.25 Grasshopper: Okay, sorry. 02.26 Grasshopper: Okay, I have the schedule up now. 02.29 Grasshopper: I can do, let's see, I can do Tuesday, October 13th? 02.39 Grasshopper: Or is that too far? 02.40 Customer: that's perfect. 02.42 Grasshopper: Okay, awesome. 02.45 Customer: They appreciate you. 02.47 Grasshopper: Yeah, of course. 02.49 Grasshopper: So I'm going to send you this notification right now, so it's reschedule October 13. 02.58 Grasshopper: Okay, and you're going to get the appointment reschedule notification right now. 03.03 Customer: All right. 03.03 Customer: Thank you very much. 03.05 Grasshopper: Thank you, sir. 03.05 Grasshopper: Bye-bye.
Customer requests to reschedule pool closing from Sept 22 to Oct 13.
LLM
Human
Sentiment
POSITIVE
Category
Urgency
routine
#17
Call · 2026-09-08 · Pat Kurtzner · 90%
00.01 Grasshopper: Hello, this is Sarah with Fox Bulls. 00.04 Customer: Hello, um, do you guys 00.07 Grasshopper: For this bad 00.08 Customer: Do 00.08 Grasshopper: boy, 00.09 Customer: a 00.09 Grasshopper: it's 00.09 Customer: ball can you do a ball valve replacement 00.12 Grasshopper: just bad. 00.13 Grasshopper: Yes. 00.14 Customer: and and what do you guys normally like charge and stuff? 00.20 Grasshopper: It's probably something we can do in an hour, usually it 00.23 Customer: Yeah 00.23 Grasshopper: is. 00.24 Customer: Yeah 00.25 Grasshopper: And so it's an hour is 140 plus the ball valve. 00.29 Customer: Okay 00.30 Grasshopper: Like the GND ball valve, I think it's like 50 something. 00.33 Grasshopper: I don't know the exact price. 00.34 Grasshopper: it's around there I think 00.36 Customer: Okay. All right. I mean that sounds good. I 00.39 Customer: I trust paying 140 than trying to do it myself. I watched like 00.43 Grasshopper: what 00.43 Customer: a YouTube thing. I was like nope 00.46 Grasshopper: city are you in 00.47 Customer: So I'm in Virginia Beach 00.49 Grasshopper: okay I can have them there on 00.51 Grasshopper: Thursday 00.52 Customer: Yeah, that would be fantastic 00.54 Grasshopper: okay have we been out to your place before 00.57 Customer: I don't think so but I can give you my address and you're welcome to look but I don't I don't 01.01 Customer: believe so 01.02 Grasshopper: okay I'll just go ahead and 01.04 Grasshopper: set you up in the system 01.05 Customer: okay all right 01.07 Grasshopper: all right what's your first name 01.14 Customer: first name is Patrick 01.17 Grasshopper: last name 01.19 Customer: Kirchner K-U-R-T-Z-N-E-R 01.21 Grasshopper: I'm 01.25 Grasshopper: I'm sorry, I messed that all up. 01.27 Grasshopper: Do you mind telling me one more time? 01.29 Customer: sure K-U-R-T-Z-N-E-R 01.37 Grasshopper: Okay, perfect, thank you. 01.38 Grasshopper: And what's a good email address for you? 01.40 Customer: It's Pat Kirchner, like
New customer Patrick Kirchner requests ball valve replacement and pricing, schedules service for Thursday.
LLM
Human
Sentiment
POSITIVE
Category
Urgency
routine
#18
SMS · 2026-09-08 · Chris Gilbert · 90%
Sounds good. Thank you.
Customer acknowledges and thanks for a message.
LLM
Human
Sentiment
POSITIVE
Category
Urgency
routine
#19
SMS · 2026-09-08 · Chris Gilbert · 80%
Ok. Do I get a tentative date or will you reach out to me when you have a date.
Customer asks if they get a tentative date or will be contacted when a date is available.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#20
SMS · 2026-09-08 · Chris Gilbert · 80%
That's no problem. You can still replace them with the pool cover already on?
Customer asks if pool cover can be replaced while already on.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#21
Voicemail · 2026-09-08 · Justin Duiguid · 85%
So this is Justin at 9265 Hickory, and he wants to know about getting on your schedulefor full closing for the CFO.202-556. No, 202-631-820.
Justin at 9265 Hickory requests full pool closing service and leaves callback number.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#22
Voicemail · 2026-09-08 · +17575817653 · 90%
Hi.This is Tony King.I want you to confirm that I'm havingthe pool closing tomorrow.If somebody could call me back or send me a text,581, actually 757-581-7653.757-581-7653.Thank you.
Tony King asks to confirm pool closing tomorrow and requests a callback or text.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#23
Call · 2026-09-08 · Lellie Pond · 85%
00.01 Grasshopper: Hello, this is Sarah with Fox Pools. 00.04 Customer: Hi, this is Lally's Pond over in St. Brides Road in Chesapeake. 00.10 Customer: Hi. 00.12 Customer: The folks that came out said they were coming back Monday and they didn't come so I figured 00.16 Customer: maybe they meant Tuesday and I was wondering what the schedule is. 00.40 Grasshopper: So, it looks like the next appointment on here is September 11th, so that's, 01.10 Customer: Yeah, it's not going to work. 01.12 Customer: They were supposed to come back and vacuum the bottom of the pool and get the rest of 01.17 Customer: out and they were supposed to come back Monday 01.22 Grasshopper: well, we 01.23 Grasshopper: were closed Monday. 01.24 Grasshopper: I'm not sure 01.24 Customer: oh 01.24 Grasshopper: why they told you that. 01.25 Customer: I know but that's what that's 01.26 Customer: what said but that's why I assumed he meant Tuesday 01.34 Grasshopper: Let's see, one, two, I'll have to call the technician. 01.57 Grasshopper: it looks like they put it on for Friday so I'll have to call him yeah 02.03 Customer: okay yeah because I need 02.06 Customer: to I need to all right yes if you can please I appreciate it because I'm 02.12 Grasshopper: no 02.12 Customer: going 02.12 Grasshopper: problem 02.12 Customer: to be going yeah I'm going to be going out of town Friday and I wanted to make 02.16 Customer: sure before I left I have my house my animal sitter I wouldn't have to deal 02.22 Customer: with this here, because I have my sisters coming 02.26 Customer: to take care of my menagerie here. 02.31 Customer: So 02.34 Grasshopper: okay all right yeah let me try to reach him and then I'll have to call you back 02.39 Grasshopper: once I get a hold of him 02.39 Customer: sounds good. 02.41 Customer: Thank you so much. 02.42 Grasshopper: no problem 02.44 Customer: OK, bye.
Customer called about missed Monday appointment for pool vacuuming, needs reschedule before Friday trip.
00.00 Grasshopper: Hello, this is Sarah Fox Pools, 00.03 Customer: Hi Sarah. This is Clayton. I was looking to schedule my pool closing. 00.11 Grasshopper: okay, I can help you out with that in your address you there 00.20 Customer: Oh, yep. 00.21 Grasshopper: Oh, yeah, sorry remind me your address 00.25 Customer: Oh, my 00.25 Customer: address, sorry. It's 1309 Warner Hall Drive, and that's Virginia Beach, Virginia, 23454. 00.44 Grasshopper: There you are, okay, when did you want to do it? 00.49 Customer: Is there a way that you could look and see when I closed my pool last time? 00.54 Grasshopper: Yeah, definitely 00.56 Customer: Cool. I want 00.57 Customer: say it was in 00.57 Grasshopper: You 00.57 Customer: October or 00.58 Grasshopper: did 00.58 Customer: November? 01.01 Grasshopper: Actually, why have you're opening on here? That's weird. Let me go back to the address 01.07 Customer: Uh huh. 01.13 Grasshopper: It started to show me all the things and then it 01.16 Grasshopper: Oh, because some of it's under, I guess, it's your wife's name. 01.21 Customer: Oh yeah, it might be under Megan Inslee. 01.24 Grasshopper: Yeah, okay, October 16th was last year. 01.28 Customer: Okay, 01.29 Customer: cool. Um, yeah, let's do, uh, yeah, if it could be a Friday, so I'm thinking maybe the 01.44 Customer: 23rd or 30th if you have either one of those. 01.48 Grasshopper: Okay. 01.51 Grasshopper: I'm full of the 30th, but I do have a spot on the 23rd. 01.55 Customer: Uh, yeah, let's do it. 01.58 Grasshopper: Okay. 02.01 Customer: I'm always hesitant 02.01 Customer: because I'm like, I mean, how much longer is it going to be warm? But it's probably 02.04 Customer: to be cold by then. 02.08 Grasshopper: Virginia, you just never know. 02.09 Grasshopper: It's just different every year. 02.11 Grasshopper: We get surprised, 02.12 Customer: So, yep. 02.12 Grasshopper: so. 02.14 Customer: Yeah, last year was great. It was so cold, but I was 02.17 Customer: sick of getting in cleaning
Existing customer Clayton calls to schedule his pool closing, requesting a Friday in late October.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#25
Voicemail · 2026-09-08 · +17572031133 · 90%
Good afternoon. My name is Eric Sims, and I live at 509 P file Court in Suffolk, Virginia23435. Phone number is Eric 0757 580-4134. I'm calling to confirm my closing, my poolclosing date. If someone could please text me or just give me a call back, that'd begreat. Or send me an email. Alright, either way, that'd be great. Thank you.
Eric Sims calls to confirm his pool closing date and requests a callback.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#26
Voicemail · 2026-09-08 · Steven Tankard · 90%
Hey, good afternoon.This is Stephen Tankard at 407 Blevins Run in Milltown.Thank you for confirming an appointment.I think you had sent it over earlier today for October 16th, but I wanted to see if there'sany way to get an earlier date.We're in the process of selling the home, and we'll be moving out, and we'll actuallybe out of the home of the 16th.We just found out, so I think I had requested the third option, so I apologize for that.So please let me know if there's an earlier date in Octoberthat we could get the pull schedule for closing.I'm at 757-897-2975.Again, 757-897-2975.Thank you.
Customer requests earlier pool closing date due to home sale, moving out before Oct 16.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#27
Voicemail · 2026-09-08 · Hazel Hurdle · 90%
Good afternoon. This is Hazel Hurdle. My address is 618 Windermere Road, Newport News.I have weekly service with you. I was told last week someone would be coming out to change the sand in my pool,and I just need a date and a time so I can make sure that I am here as I would like to be here when it is done.My phone number, 757-754-1841, 757-754-1841 ASOL.Thank you.
Existing customer requests date/time for scheduled sand change service.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#28
Voicemail · 2026-09-08 · +17577178100 · 85%
Hey, this is the owner and operator of dr. Dan's landscaping and architectural design in Virginia Beach andI am looking to get some pool work done andWe have a pool and we're in a great neck area. So if you could kindly give me a call back at seven five sevenSeven one seven eight100 and that's for Duret asked for Danny WassermanAgain, it's 757-717-8100, Danny Wasserman and Lorraine Wasserman, 2101 Beckman Cove,Virginia Beach.Thank you very much.
New prospect Danny Wasserman requests pool work callback at 757-717-8100.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
needs_callback
#29
MMS · 2026-09-08 · +17572850336 · 85%
It was nice speaking with you. The pool is 32'x16' about 10,000 gallons. We have a tarp and a safety cover. Thank you, Trisha Harris 757-285-0336
Trisha Harris provides pool dimensions and cover info after a conversation.
LLM
Human
Sentiment
NEUTRAL
Category
Urgency
routine
#30
Voicemail · 2026-09-08 · Chris Gilbert · 90%
Yes, my name is Chris Gilbert. I was looking to get some pool grommets replaced for my pool linerIf you can give me a call eight zero eight seven three eight six seven nine two. Thank you very much
Chris Gilbert wants pool grommets replaced and requests a callback.
The AI has analyzed over 300 inbound customer messages — calls, texts, and voicemails — and assigned three things to each:
Sentiment — Is the customer happy (positive), upset (negative), just sharing info (neutral), or hard to tell (unsure)?
Category — What is this message about? Billing, scheduling, a complaint, praise, a service request, a new prospect, an urgent problem, a cancellation, a reschedule, or just info?
Urgency — How quickly does this need attention? Routine, needs a callback, the customer is angry, or at risk of cancelling?
Each card shows the original message on the left and a comparison table on the right — the AI's values (LLM column) and your corrections (Human column). Every time you pick the right value that the AI missed, it learns. Your name is recorded on every change so we know who helped train it.
Records are served in chunks of 30. Click Next Set to move forward — we remember where you left off. Multiple people can work at the same time and nobody will duplicate work, because already-reviewed records are clearly marked and skipped.
Click any category in the distribution table above to filter and focus on one type of message at a time. This is the fastest way to train the AI on a specific type of conversation.
How to Train the AI×
Step 1: Look at the card header to see who the message is from — customer names appear when matched to your contacts.
Step 2: Read the message on the left side of the card. Understand what the customer is expressing.
Step 3: Compare the two columns on the right — LLM (what the AI assigned) vs Human (your correction). If the AI got everything right, move on.
Step 4: If something is wrong, pick the correct value in the Human column dropdowns. You can change sentiment, category, urgency — or just what needs fixing.
Step 5: A blue Save Changes button appears as soon as you select something. Click it to record your correction. The AI learns from the before-and-after.
Step 6: When you're done with the 30 records on screen, click Next Set at the top. We track your progress automatically.
Tip: Expand the Category Guide (click more detail) to see what each category means with real examples.
Tip: Click a category in the distribution table above to filter the whole list — work through complaints first, then prospects, etc.
Tip: Multiple people can work at the same time. Already-reviewed cards are clearly marked so nobody duplicates effort.